Orders, Products, and Shipping
Shipping & Delivery Information
Processing time can take up to five days due to increased demand.
Delivery within the 48 domestic US States (excl. Alaska, Hawaii and Puerto Rico) and Canada.
Estimated Transit Times
Estimated Transit Times to Canada
Shipping time is calculated after our 2-3 day processing time.
International Economy (CA): approximately two to five business days
International Priority (CA): approximately one to three business days
Shipping charges depend on total weight and overall dimensions. Charges will be indicated separately, before you submit your order. For shipments into Canada, the buyer will be the Importer on Record and orders will be delivered duty paid (DDP) unless otherwise noted. Any additional shipping and/or delivery fees associated with the order will be charged to your order. These can include address changes, lift gates and delivery reattempts etc.
Package (Parcel) Service
Acrylite.co offers Ground, Second Day Air and Next Day Air service for products shipping in smaller packages. Smaller packages are determined by combined length and girth (see below).
Combined Length and Girth
The maximum packaging size for shipping is restricted to 150” or 3,810 mm (1 x length + 2 x width + 2 x thickness of the package inclusive of packaging). The dimensions of sheets that can be ordered are restricted to a maximum length of usually 96” or 2,438 mm and a maximum width determined by the combined length and thickness.
LTL Freight Service
Commercial shipments deliver to front door and dock areas only. Residential shipments deliver to drive way and sidewalks only. Please contact us with any other delivery requirements. You will be responsible for fees resulting from special arrangements and requests made directly with FedEx. Please be aware that LTL Freight orders require a dock and/or lift gate. If you do not have either of these please call us at (855)202-7467 for assistance in placing your order.
Collect Shipments (Use My Own Account)
Terms and Conditions apply. Items will ship within two to three business days from Sanford, ME. Some exceptions may apply. Multiple packages may be shipped depending on the size and contents of your order. Typos, missing and /or incorrect information (i.e. courier name, account number and delivery method) may result in processing and / or shipment delays. Orders will ship only after a valid FedEx or UPS account number is provided.
If a valid courier account is not provided, an additional transaction must be made to cover the shipping charges. In the event that a valid account is not provided and a separate payment for the shipping costs cannot be made, the order cannot be cancelled (See Terms and Conditions). No refunds will be made for the cost of the material.
All express and priority shipment methods apply after your order has been processed in our facility. Full size sheet orders and some larger cut-to-size orders will require a FedEx or UPS Freight account number. These can be identified during the shipment method selection as the Freight Shipment and Pay Via your Own Account will be the only delivery options. Only a FedEx FREIGHT or UPS FREIGHT account number will be accepted.
Any additional shipping and/or delivery fees associated with the order will be charged to the account number provided. These can include duties, taxes and brokerage fees for international shipments. Collect shipment Freight orders incur a $75.00 package and handling fee.
Please be aware that LTL Freight orders require a dock or lift gate for residential customers. If you do not have either of these please call us at (855)202-7467 for assistance in placing your order.
When shipping using the “My Own Account Method” you assume all responsibility for the shipment as you are the owner of the goods in transit. Damages and/or loss of material in transit must be filed by the customer.
Use My Own Account Step by Step
To avoid delays in shipping, please be sure to enter the information thoroughly as shown below.
We accept the following credit cards for payment: VISA, MasterCard, AmEx and Discover. Cutting and shipping will only occur after your payment has been cleared.
Sales & Other Taxes
Prices are in USD. Your order may be subject to sales tax depending on the shipping address provided at check-out. All such taxes will be automatically charged and withheld by us. Tax exempt organizations must contact us prior to placing orders. Refunds on sales tax cannot be issued after an order has been placed. Shipments into Canada will be delivered duty paid (DDP) unless otherwise noted.
The following sales tax rates apply:
For tax exempt status on your account
- Create an Acrylite.co account
- Email a copy of your tax exemption certificate to firstname.lastname@example.org
- A representative will contact you once your account has been set up as tax exempt
DO NOT PLACE YOUR ORDER UNTIL YOU HAVE RECEIVED CONFIRMATION YOUR ACCOUNT HAS BEEN SET UP. REFUNDS ON SALES TAX CANNOT BE ISSUED AFTER AN ORDER HAS BEEN PLACED.
For assistance call us at (855) 202-7467 during normal business hours.
Most items will ship within two business days from Sanford (04073), ME, exceptions apply. Depending on the quantity ordered, polished pieces as well as rods and tubes may take an additional five days for processing. Other exceptions may apply. Our standard business days are Monday to Friday.
Cutting & Packaging Charges
Prices quoted in the Shop are per square foot exclusive of any taxes, where applicable; there is an additional cutting and packaging surcharge of $5.00 per cut-to-size piece. Certain products are available for purchase with polished edges. Additional charges apply. The purchase of polished pieces may add one to five additional processing days depending on the size of the order.
All cut-to-size products purchased are made exclusively for your order according to the measurements and other specifications requested. Therefore, orders cannot be cancelled as these products have been tailored to your specific requirements. No returns will be accepted as all sales are final. Please review our Terms and Conditions.
Product & Color Variance
Please note the actual product(s) may deviate from the illustrations in color and impression. Computer monitors produce varying accuracy in rendition of shades. Color perception is affected by surface characteristics or treatment and lighting conditions.
Cutting & Processing
Cut products are supplied with unpolished, rough-sawed edges and with a cutting tolerance of +/- .060” of the order format. Please note the actual product(s) may deviate from the illustrations in color and impression.
How To Open Your Custom Package
To open your custom package, lay the cardboard box flat on the floor. Along each edge of the package there is 2.5” wooden border. Carefully, use a utility knife and puncture the wooden border. Cut the cardboard all the way around the package. This will allow you to lift the cardboard up and retrieve the acrylic pieces.
PRODUCTS CANNOT BE RETURNED WITHOUT PRIOR APPROVAL. Unauthorized returns will be shipped back at the customer’s expense. Cleaners, accessories (i.e. applicators, pipettes, tape), Onsrud Router Bits and full size (uncut) sheets may be eligible for return within thirty days of the order date. Authorized returns will be charged a 20% restocking fee and should be shipped back to our facility prepaid by the customer. The above mentioned products CANNOT be returned after 30 days. All authorized returns will be examined at the time of arrival. A credit (less the 20% restocking fee and shipping) for the agreed upon product(s) will be applied only if the material arrives undamaged and unused (untampered seals).
The sale of individual sample(s), sample kit(s) and Close Out items are final.
Please contact our Online Shop team prior to returning any merchandise. All returns must be approved on a case by case basis.
It is our goal to fulfill your orders in a quick and efficient manner. Processing can begin as soon as the order is placed. Therefore, it is not possible to cancel and/or modify the order (please see Terms and Conditions). This includes both product changes as well as payment, shipping address and shipping methods. Orders cannot be cancelled or changed once they have been cut and / or are in queue for shipping. Please contact us immediately with any order concerns. During business hours, call our toll-free number or during after hours, reply to your order confirmation with any order concerns. Please be advised that this does not guarantee that your request can be fulfilled. Missing, damaged and/or defect item claims should be reported to us within thirty days from the courier's delivery confirmation date. Failure to provide written notice within the specified time frame constitutes an unqualified acceptance of the product and a waiver of all claims with respect there to.
For technical assistance, please visit our Technology Center. This information and all further technical advice is based on our best present knowledge and experience. However, it implies no liability or other legal responsibility on our part, including with regard to existing third party intellectual property rights, especially patent rights. In particular, no warranty, whether express or implied, or guarantee of product properties in the legal sense is intended or implied. We reserve the right to make any changes according to technological progress or further developments. The customer is not released from the obligation to conduct careful inspection and testing of incoming goods. Performance of the product described herein should be verified by testing, which should be carried out only by qualified experts in the sole responsibility of a customer. Reference to trade names used by other companies is neither a recommendation, nor does it imply that similar products This information and all further technical advice is based on our best present knowledge and experience. However, it implies no liability or other legal responsibility on our part, including with regard to existing third party intellectual property rights, especially patent rights. In particular, no warranty, whether express or implied, or guarantee of product properties in the legal sense is intended or implied. We reserve the right to make any changes according to technological progress or further developments. The customer is not released from the obligation to conduct careful inspection and testing of incoming goods. Performance of the product described herein should be verified by testing, which should be carried out only by qualified experts in the sole responsibility of a customer. Reference to trade names used by other companies is neither a recommendation, nor does it imply that similar products could not be used.